FAQ

Is MULTILATERAL a translation agency?

Multilateral is not a translation agency. It is a professional services company with a strong emphasis in languages and cross-cultural communication run by its owner and lead interpreter, Cecilia Lipovsek.

However, as I can only be in one place at any given time, I sometimes rely on my select network of trusted colleagues and strategic partners to ensure my clients receive the world-class service they deserve.

What is the MULTILATERAL Way?

The MULTILATERAL Way is a series of six core beliefs that guide everything my team and I do:

  1. Be useful – I believe we are part of your team, even if only for a few days or hours and, as such, we are here to help you. The secret of good interpreting is to put our entire beings at the service of your message so that you can communicate seamlessly.
  2. Protect confidentiality – Interpreters never interpret and tell. We are unable to repeat it back – even if we wanted to, anyway. Once we interpreted it, it is gone. However, at MULTILATERAL we take confidentiality one step further and follow The Othello Principle.
  3. Be respectful – It is not about us (your interpreters), it is about you. Our mission is to respect and honour your message; that includes its informative content as much as its cultural background, your personal opinions and beliefs, and the communicative intent behind it.
  4. Be fair and transparent – From my pricing, scope of work, and terms of service to potential conflicts of interest, fairness and transparency are the beating heart of MULTILATERAL.
  5. Mind the little things – The devil is in the detail, and so is success. In languages and in good cross-cultural communication, details do matter. It is not about translating it ‘roughly’; it is about conveying exactly what you said but in the other language.
  6. Strive for excellence – Is there any other way?
Why are there no interpreting clients listed on your website?

I purposely do not list any client names or their logos on my website. This is to protect their confidentiality as well as that of the events and projects my team and I assist them with.

Those whose praise about our work are featured as testimonials in my website have given their express consent and authorisation.

You see, discretion and confidentiality are at the core of everything I do. So, you will not find any client lists, names or logos here nor in my social media channels.

I call this type of all-around discretion and confidentiality The Othello Principle.

Can I have any add-ons with my language interpretation services?

Of course! Sometimes, projects need to go bespoke. That’s why at MULTILATERAL, I can put together a unique combination additional support, including:

  • cross-cultural communication skills
  • general knowledge
  • technical & specific knowledge
  • business etiquette & international protocol
  • people skills
  • ad-hoc local host advice
  • the easiest-to-use technology

We bring all of these to the table – and more – every time we interpret for you. 

How do we hire your interpreting services?

I have made hiring my interpreting services as simple and streamlined as possible. It only take four steps:

  1. Contact me
    1. Email me to hello@multilateral.london
    2. Call me on +44 7731 450 835
    3. Use the Contact Form
  2. Get your quoteInterpreting & Co. is a modular service arranged as follows:
    1. Three languages: English, Latin American Spanish, and/or Brazilian Portuguese
    2. Three types of situations: Cultural Events, Diplomatic Missions, and Expert Sessions
    3. Three length sizes: Small, Medium, and Large
    4. Three types of settings: in-venue, online, and hybrid
    5. The most straightforward Terms & Conditions
  3. Finalise your booking. Bookings are made on a first-come, first-served basis and I only work with a small team of select colleagues. So hurry!
  4. Shine! It is all teamwork. You bring your knowledge and expertise and we bring ours. Our job? Make you shine!
Do you provide interpreting services in other countries?

Yes and no.

Let’s see, if you need our support with a conference-like Expert Session – be it online, in-venue, or hybrid – then, yes I do!

However, if you need my support with a Diplomatic Mission, then I do not.

See, diplomatic work requires deep cultural-sensitivity; therefore, in order to do a good job, interpreters should not be removed from the context in which the mission is happening as we need to have thorough understanding of the cultural dynamics and linguistic nuances at play. My team and I get to be outstanding by being immersed in the host culture and knowing how to best translate its subtleties into the visiting culture/s own frameworks.

Also, diplomatic situations tend to be unpredictable and, in consequence, difficult to manage at a distance – at least not with the professional, discerning touch my clients are accustomed to.

So, if you are coming to the UK with a Latin American delegation, I will be delighted to assist you! And, if you need support in other countries, then I will gladly put you in touch with trusted colleagues around the world.

Do you work with more languages other than Spanish, English, and Portuguese?

No, quality and excellence are central to The MULTILATERAL Way and I cannot guarantee either unless I speak the language myself.

Therefore, I only work with English, Latin American Spanish, and Brazilian Portuguese.

This is one of the biggest differences between MULTILATERAL and most interpreting agencies out there: ultra-specialised, hands-on quality guarantee.

However, if you do need support in other languages, do not hesitate to contact me. I will gladly put you in touch with a trusted colleague.

What if I need a text translated?

MULTILATERAL is a highly-specialised service provider; this means we do not do it all nor do we do a little bit of everything.

Although I often help my VIP clients with support tasks such as pre-recorded interpretation, transcription, and proofreading of presentations (a form of extended ‘Co.’ of my Interpreting & Co. services), at MULTILATERAL, I do not offer formal translation services.

If you need a text translated, then I will gladly put you in touch with a trusted fellow linguist.

Who are the members of your team?

My team is comprised of a small group of hand-picked colleagues who are outstanding interpreters but, most importantly, share the values in The MULTILATERAL Way.

I have personally worked with each one of them before inviting them to join my team; that is how I know they are up to the mark – and more.

What are the MULTILATERAL Notes?

The MULTILATERAL Notes is a collection of insights, tips, and resources about interpreting, languages, Latin America, the United Kingdom, and communicating across cultures available for free to anyone who is interested.

You are welcome to subscribe and get them daily in your inbox or you can also follow MULTILATERAL on social media and enjoy them there:

What is The BIG Hub™?

The BIG Hub™ is a combination of online resources, articles, interviews, and more designed to help British and Latin American diplomats, government officials, business owners, professionals, experts, communicators, speakers, artists, advisers, personal assistants, changemakers and anyone seeking to communicate seamlessly across languages and work better in collaboration master communication in multicultural settings.

It deals with cross-cultural communication skills, business etiquette and international protocol, people skills, and the latest online technology so you can find a smoother path towards your goals.

Testimonials

Testimonials

The quality of her interpretation, and of the Multilateral team, is simply outstanding and has never failed. I have received nothing but excellent feedback for her interpretation of a wide range of event topics.

Alex Cruz

Alex Cruz

Events Manager

Testimonials

The interpretation quality of the Multilateral team is excellent. Cecilia also helped us get our head around setting up the live interpretation ion Zoom, conduct successful reheasal sessions with speakers, and gave us helpful tips to avoid any pitfalls.

Elisabeth van Delden

Elisabeth van Delden

Consultant